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AXA - Claim Guidelines

Auto Claim Process

Call 1800-88-1033 for towing service and send your car to a panel repairer. Lodge police report within 24 hours. Download the MyAXA Claims Malaysia app via Google Play Store and Apple AppStore to notify us of your claims.

 

Download and submit the completed claim form with all listed supporting documents to the repairer within 7 days from date of incident. Save time by submitting your claim via MyAXA Claims App Malaysia.

 


Upon receipt of full documents including investigation report, AXA will revert with claim decision within 5 working days.

 


You may contact the panel repairer for repair status. Enjoy 6-month warranty for all repairs

Travel Claim Process

Download and submit the completed claim form with all listed supporting documents to AXA or your Agent within 45 days upon return to Malaysia. Download the MyAXA Claims Malaysia app via Google Play Store and Apple AppStore to notify us of your claims.

 


Upon receipt of full documents including investigation report, AXA will revert with claim decision within 5 working days.

 


e-claims payment within 3 working days